Refunds and cancellations.
The short version: care plans can be cancelled anytime, project deposits cover work we've already done, and if we've genuinely dropped the ball we'd rather refund you than argue about it.
Last updated: July 2026.
1. What this covers
How cancellations and refunds work for everything we sell: website projects and ongoing care plans. It sits alongside our terms and conditions, which govern where the two overlap.
2. Billing
Care plans are billed in advance, monthly or yearly, and each charge covers the period ahead. They renew until you cancel. Projects are one flat fee agreed up front, starting with a deposit.
3. Cancelling a care plan
Cancel anytime, for any reason. No notice period, no exit fee. Cancel within the first 7 days of a new plan and we refund it in full. After that we refund the unused part of the current period pro-rata, and nothing renews.
4. When a plan ends
Your website is yours. You own the finished site once it is paid for, so we hand over your files and help you move hosts. What stops is the ongoing work: hosting, updates, security, monitoring, and support.
5. Projects
Cancel before we start and you get everything back, deposit included. Once we begin, the deposit covers the discovery and design work already done. Cancel mid-project and you pay for work completed to date, keep those deliverables, and we refund the rest. If something we deliver does not match your proposal, we fix it.
6. What we cannot refund
Pass-through costs once purchased: domains, third-party licences, stock photography, paid plugins, ad spend. Also completed and approved work, and care plan periods you have already used. Refunds are not available on the basis of search rankings or traffic, which depend on your market and on platforms we do not control.
7. How to cancel or ask for a refund
Email info@webbbly.com with your name, business name, and the email on your account. We confirm within one business day, and approved refunds return to the original payment method within 10 business days.
Where consumer protection law gives you stronger rights than this policy, those rights win. We may update this policy, but the version published on the day you paid is the one that applies to you. See also: Terms and conditions · Privacy policy.